Flights booked by Exclusive Tours

2011/2012 Terms & Conditions for flights booked by Exclusive Tours

Booking conditions: Reservations should be made well in advance by calling your travel agent or Exclusive Tours. A deposit is required at time of reservation. Deposits will vary and exact amount will be quoted at time of booking. General guidelines are as follows:

A minimum deposit of CDN $400/person is required. For some itineraries, full payment will be due immediately. Please note flight prices may be subject to fuel surcharges or other changes up to time of ticketing. Should airlines require earlier payment than due date shown on invoice, we will notify you. Written confirmation stating this, and the final payment due date, will be sent once deposit has been received. In the case of billing errors, we reserve the right to re-invoice with correct pricing. Final Payments are due in our office no later than 100 days prior to departure date. For cancellations received prior to departure for:

Cancellations and Refunds: Cancellations are only considered to have been received on the date of receipt of written cancellation in the offices of Exclusive Tours.

For flights booked by Exclusive Tours, priced in Canadian dollars:

There is no refund for cancellations received less than 35 days prior. (Full fare* is forfeited.)
*Full Fare is defined as the cost of any and all services purchased from Exclusive Tours. ** Penalties might be greater with some airlines.

There is no refund for unused services or if portions of the booked services are missed. Some flights may also have a different cancellation policy. This will be stated when confirmation is given, if different.

Revision fee: A modest $60 CDN revision fee per revision is charged for any changes made to a reservation after the written confirmation was sent. For all reservations, please use the names of the travelers exactly as they appear on their passports. A change in name or flight date after ticket is issued may constitute a cancellation, and cancellation penalties may apply.

Responsibility: Exclusive Tours (hereinafter referred to as ET) is a division of Merit Specialty Vacations, Inc. ET and/or their agents act solely as agents for the Travel Service Suppliers such as cruise lines, luxury barge operators, airlines, hotels, etc. who are providing their facilities as described in this brochure. We do our best to select such suppliers but exercise no control over them and cannot be held responsible for the failure of these suppliers to carry out any obligations. Any and all bookings made with these suppliers by us, for you, are subject to the terms and conditions of each and every such supplier. Suppliers’ liability may also be limited by law, tariffs, or conditions set forth in their documentation, tickets, etc. Without limiting the generality of the foregoing, ET and its agents are not responsible for any and all claims for losses, damages, delays, illness, injuries, inconvenience, loss of enjoyment, or anxiety arising from: a) Fault of negligence or omissions on the part of said travel suppliers. b) Illness, theft, strikes, mechanical problems, quarantine, governmental intervention, weather conditions, acts of hostility or violence and any other grounds beyond their control; c) Your failure to obtain passport, visas, inoculations or other travel documents; d) Your failure to report on time at an airport or ground transfer facility; e) Material damages, theft or other mysterious disappearance of your goods; f ) Personal injury or death; g) Force Majeure— event(s) beyond our, or our suppliers’ reasonable control including, but not limited to, acts of God, strikes, lockout or other labour disputes or disruptions, wars, blockades, insurrections, riots, earthquakes, weather conditions, floods or acts or restraints imposed by governmental authorities.

Liability: Where travel services are purchased separately, and not as part of an inclusive package, Exclusive Tours/Merit Specialty Vacations Inc.’s responsibility shall extend only to the provisions of advice as to industry-standard or supplier recommended, connection and check-in times. Provided Merit Specialty Vacations Inc. supplies such advice, it shall not be responsible for missed connections or departures, regardless of the cause.

Description: Every effort has been made to describe the travel services in this brochure as accurately as possible, but please note there may be different living standards and conditions with respect to the provisions of utilities and services than you are accustomed to at home. Information and photographs contained herein were accurate at time of printing and are subject to change; however, we will do our best to inform you should any significant changes occur. Note: Every effort has been made to produce accurately the information in this brochure. We reserve the right to correct errors.