Voyages of Enrichment in the Mediterranean - Terms & Conditions

Booking Conditions

Booking Conditions: Reservations should be made well in advance by calling Exclusive Tours or your travel agent. A $900 deposit per persons is required at the time of reservation. If airfare and/or land packages are also booked, there may be an additional deposit required. Written confirmation stating this and the final payment due date will be sent once the deposit has been received. In the case of billing errors we reserve the right to re-invoice with correct pricing. Final payments are due in our office no later than 100 days prior to departure date.

Cancellations and Refunds

Cancellations are only considered to have been received on the date of receipt of written cancellation in the offices of Exclusive Tours.

All cancellations are subject to a $400 per person fee. If cancellation is received 61 to 99 days prior to departure penalty will be 65% of full fare. Cancellations received within 60 days prior to departure are subject to 100% cancellation penalties.

*Full Fare is defined as the cost of any and all services purchased. Voluntary or involuntary termination by the passenger of a cruise in progress will result in no refund.

 General Terms & Condition

* “Full fare” includes cruise, port & service fees, land & flight arrangements, including departure taxes and any and all other items on the passenger invoice. There is no refund for unused services or if portions of the cruise or tour are missed. Some flight and land arrangements may also have a different cancellation policy. This will be stated when confirmation is given, if different. Note: there will be no refund for days missed on tour.

Revision fee

A modest $50 USD revision fee per revision is charged for any changes made to a reservation after the written confirmation was sent. For air-inclusive reservations, please use the names of the travelers exactly as they appear on their passports. A change in name or departure date may constitute a cancellation, and penalties may apply.

Insurance

Trip cancellation, medical and hospital, baggage, and various additional coverages are strongly recommended and are available at the time of booking your vacation. Please speak with our representative or your travel agent at the time of making your reservation.

Personal Documentation

All passengers must travel with a passport valid for at least 6 months after the return date of the trip. Visas may be required for some destinations – please check with your travel agent or Exclusive Tours. It is the passenger‘s responsibility to obtain at the passenger‘s expense, all documentation required by all relevant authorities. In the event that the passenger does not possess the documentation, the carrier reserves the right to refuse passage. It is absolutely necessary for the travel agent to be aware of the citizenship/ nationality of all members of a traveling party to ensure that they provide correct information regarding documentation.

Tour documents

A tour document packet is sent two to three weeks prior to your departure. If you request documents earlier there is a $65 CAD/$50 USD handling charge to cover the extra costs of early processing. If a reservation is made within three weeks of departure, a late booking fee of $65 CAD/$50 USD may be assessed to facilitate RUSH documentation.

Prices

Prices on our website or in our Exclusive Tours brochures are for the most part per person, based on two persons sharing a room, and are in effect at the time of printing or loading and are subject to change without notice. No price increases are permitted after the customer has paid in full. If the price increase is more than 7% (except for increases resulting from an increase in retail sales tax or federal Goods and Services Tax), the customer has the right to cancel the contract and obtain a full refund.

Itinerary changes

Although every effort will be made to keep itineraries and hotels as they are shown in the brochure, our suppliers reserve the right to substitute itineraries, hotels or vessels due to conditions beyond their control. In such cases, they will do everything possible to ensure that the locations visited, the excursions taken and the hotels offered are similar to the ones originally planned. Any change to itineraries will not result in eligibility for a refund.

Advanced, Cancelled or Delayed Sailing

Our suppliers reserve the right to cancel, advance or postpone any scheduled tour and/or sailing date and may, but are not obligated to, substitute another vessel. Exclusive Tours and our suppliers will not be liable for any loss to you by reason of any such cancellation, advancement or postponement. In the event of cancellation by one of our suppliers, your sole right of recourse shall be to obtain a refund of monies paid to Exclusive Tours in connection with such tour.

Responsibility

Exclusive Tours (hereinafter referred to as ET) is a division of Merit Specialty Vacations, Inc. ET and/or their agents act solely as agents for the Travel Service Suppliers such as cruise lines, luxury barge operators, airlines, hotels, etc. who are providing their facilities as described in this brochure. We do our best to select such suppliers but exercise no control over them and cannot be held responsible for the failure of these suppliers to carry out any obligations. Any and all bookings made with these suppliers by us, for you, are subject to the terms and conditions of each and every such supplier. Suppliers‘ liability may also be limited by law, tariffs, or conditions set forth in their documentation, tickets, etc. Without limiting the generality of the foregoing, ET and its agents are not responsible for any and all claims for losses, damages, delays, illness, injuries, inconvenience, loss of enjoyment, or anxiety arising from: a) Fault of negligence or omissions on the part of said travel suppliers. b) Illness, theft, strikes, mechanical problems, quarantine, governmental intervention, weather conditions, acts of hostility or violence and any other grounds beyond their control; c) Your failure to obtain passport, visas, inoculations or other travel documents; d) Your failure to report on time at an airport or ground transfer facility; e) Material damages, theft or other mysterious disappearance of your goods; f ) Personal injury or death; g) Force Majeure – event(s) beyond our, or our suppliers‘ reasonable control including, but not limited to, acts of God, strikes, lockout or other labour disputes or disruptions, wars, blockades, insurrections, riots, earthquakes, weather conditions, floods or acts or restraints imposed by governmental authorities.

Liability

Where travel services are purchased separately, and not as part of an inclusive package, Exclusive Tours/Merit Specialty Vacations Inc.‘s responsibility shall extend only to the provisions of advice as to industry-standard or supplier recommended, connection and check-in times. Provided Merit Specialty Vacations Inc. supplies such advice, it shall not be responsible for missed connections or departures, regardless of the cause.

Description

Every effort has been made to describe the travel services in this brochure as accurately as possible, but please note there may be different living standards and conditions with respect to the provisions of utilities and services than you are accustomed to at home. Information and photographs contained herein were accurate at time of printing and are subject to change; however, we will do our best to inform you should any significant changes occur. Note: Every effort has been made to produce accurately the information in this brochure. We reserve the right to correct errors.

These voyages are operated by Travel Dynamics International – Excellence in Small-Ship Cruising Since 1969